Frequently Asked Questions
Everything you need to know about your next Airline Guitar purchase.
How much does shipping cost for a new guitar?
We offer free standard shipping on all guitars and basses within the continental United States. For international orders, shipping rates are calculated at checkout based on your location.
What is your return policy?
We want you to love your instrument. If you are not satisfied, you can return your purchase within 30 days of delivery for a full refund, provided it is in original condition.
Do you offer financing options?
Yes, we partner with Klarna and Affirm to provide flexible monthly payment plans, allowing you to play now and pay over time.
Are your guitars professionally set up before shipping?
Absolutely. Every Airline instrument undergoes a multi-point inspection and a professional setup by our in-house luthiers in our Chicago workshop before it is boxed for delivery.
Do these guitars come with a warranty?
Yes, all new Airline Guitars come with a limited lifetime warranty covering manufacturing defects in materials and workmanship for the original owner.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.